NO ONE KNOWS WHATS GOING On.
One customer service rep tells, go to validation team.
No one answers from the SO CALLED VALIDATION TEAM. No wait time and a music keeps playing.
SEcond REP ON chat says the order is cance;lled and then says no, the order is not cancelled.
IS IT OUR MISTAKE THAT WE PLACED AN ORDER WITH YOU GUYS.?????
I am saving all the chats and will post all of them on social media.
THIS IS WHAT you say when you book an order:
- don't forget to check your emails in 24-48
-You'll receive your order in 3 to 5 business days.
This was given to me initially while booking the order on chat. -
HOw can we expect an order when there is no update, we don't even know if our order is there or cancelled.
Solved! Go to Solution.
Hey @Neeraj015! Philippe here. Welcome to the community.
I'm sad to read about your experience. I certainly understand your frustration with what happened!
Have you been any update since your post? If not, we'll be happy to help you via the community, if you wish. Just request one and we'll send you a PM.
You are not alone! I too have no updates on a new phone ordered on 27th. Yet they already took a partial payment for it on my account! And I too cannot get thru to Customer Service. Jack-Chat know jack**bleep**, so that is useless.
Very frustrating! Their service used to be so much better.