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WHAT IS MY ORDER STATUS ???????????

Neeraj015
I'm a Participant Level 2
I'm a Participant Level 2

NO ONE KNOWS WHATS GOING On.  

One customer service rep tells, go to validation team.

No one answers from the SO CALLED VALIDATION TEAM.   No wait time and a music keeps playing.

 

SEcond REP ON chat says the order is cance;lled and then says no, the order is not cancelled.

 

IS IT OUR MISTAKE THAT WE PLACED AN ORDER WITH YOU GUYS.?????  

 

I am saving all the chats and will post all of them on social media. 

 

THIS IS WHAT you say when you book an order:

- don't forget to check your emails in 24-48 

-You'll receive your order in 3 to 5 business days.

 

This was given to  me initially while booking the order on chat.  - 

 

HOw can we expect an order when there is no update, we don't even know if our order is there or cancelled. 

4 REPLIES 4

Jack2345
I'm a Participant Level 2
I'm a Participant Level 2

I placed an order on the 30 I understand it's the holiday season but at least inform me if my order went through or not

FidoPhilippe
Moderator
Moderator

Hey @Neeraj015! Philippe here. Welcome to the community. Smiley

 

I'm sad to read about your experience. I certainly understand your frustration with what happened!

 

Our fraud/validation team can be reached at 1-800-644-7174. Please contact us and one of our available agents will be happy to help.



Neeraj015
I'm a Participant Level 2
I'm a Participant Level 2

I went to Best Buy and bought a phone from there. No Hassle no time waste and no waiting.

JohnF1444
I'm Helpful Level 1
I'm Helpful Level 1

Hello, 

You are not alone! I too have no updates on a new phone ordered on 27th. Yet they already took a partial payment for it on my account! And I too cannot get thru to Customer Service. Jack-Chat know jack**bleep**, so that is useless.

Very frustrating! Their service used to be so much better.