I am writing to express my extreme frustration and distress with the ongoing issue regarding the removal of a returned device from my Fido account.Within the 3-7 day return window, I returned a refurbished iphone 13 - 128gb, device to Fido. I have received verbal confirmation from Fido that the device was received. However, despite this confirmation and over five logged cases with your customer service team, the device continues to appear on my account as a new device with a charge of $42 per month. This ongoing issue is causing me significant mental distress and inconvenience.I have contacted Fido customer service multiple times to resolve this issue. The lack of resolution, the repeated need to explain my situation, the lack of response from your backend team, and the logging of inaccurate information by your agents have exacerbated my distress.I am requesting that Fido take immediate action to remove the returned device from my account and correct the inaccurate information logged by your agents. Additionally, I am requesting an explanation for why this issue has not been resolved despite multiple attempts to contact customer service and the escalation of this matter through five separate cases. The ongoing presence of this device on my account, coupled with the inaccurate charges, is causing me undue stress and anxiety.I urge Fido to prioritize the resolution of this matter as it is severely impacting my well-being. Failure to do so will leave me no choice but to explore other options, including filing a complaint with the Commission for Complaints for Telecom-television Services (CCTS) and seeking legal advice.
