@Adekunle wrote:
0 results for I am trying to unlock my iPhone 5, fido sent me an email on how to unlock my phone, reading through it seems they only explain how to unlock a phone that is already in use, in my own case, I am trying to unlock a brand new phone I got as exchange for my previous phone from fido, does anyone have a solution to this please?
Hello Adekunle,
Welcome to the community!
The unlocking of a phone is specific to the phone's IMEI number so the phone will need to be registered to your account.
Taken from here.
Since your new phone is an exchange for your previous device, it might not need to be registered on your account for more than 90 days. Once it's registered (or after 90 days), you can then request the phone to be unlocked.
**edit** iPhone unlocking codes are pushed directly to the devices from the carriers. If your new phone is not registered, and Fido pushed the unlock code for your old device to your new phone, that code would not work.**
Hope this helps 
Cheers
