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Unable to sync phone (GW300FD) with computer

I'm a participant level 1
I'm a participant level 1

I have LG PC Suite iV installed on my computer.  I followed the instructions EXACTLY (several times) as stated in the .pdf User Guide I downloaded from LG.  These instructions appear on page 56 titled Connectivity.  Following these instructions results in the phone displaying a little laptop with arrows revolving around it and saying that it is Connecting...  However the LG PC Suite IV Setup Wizard pops up the following message: "Unable to find phone.  No response from the device."


What is going wrong in all this???


I am able to view files on the phone when choosing Mass storage however...


This is perplexing and disappointing.



***Edited to add labels***


Former Moderator
Former Moderator

@ Community,


Can anyone help Anomally with this?