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Transfer prepaid account to the new phone with different SIM.

ryocchin
I'm a Participant Level 3
I'm a Participant Level 3

Hello, I have been using Moto E2 with my Fido prepaid account.

E2 uses micro SIM.

 

Now, I am thinking of switching to Moto G7 Power or G7 Play with Dual nano sim.

So, I cannot simply take off old sim and put it into new one.

 

If I buy unlocked Moto G7 somewhere and bring it to fido store, will they help me to transfer my existing account to the new phone?

Or, do I have buy the new from at fido store?

2 REPLIES 2

KAPABLE-K
MVP MVP
MVP

Hello @ryocchin,

 

Check your current SIM card if it is the TRI-SIM then you can just push out the nano SIM and put it in the new phone.

 

If not then you will have to purchase a new SIM and activate the new SIM, you can get that done at any Fido store.



ryocchin
I'm a Participant Level 3
I'm a Participant Level 3

Hello, KAPABLE-K,

 

It was not tri-Sim.

I guess I will have buy SIM card for $10.

 

Thank you very much Smiley