Transfer prepaid account to the new phone with different SIM.

Transfer prepaid account to the new phone with different SIM.

Transfer prepaid account to the new phone with different SIM.

SOLVED
I'm a Participant Level 3

Transfer prepaid account to the new phone with different SIM.

Hello, I have been using Moto E2 with my Fido prepaid account.

E2 uses micro SIM.

 

Now, I am thinking of switching to Moto G7 Power or G7 Play with Dual nano sim.

So, I cannot simply take off old sim and put it into new one.

 

If I buy unlocked Moto G7 somewhere and bring it to fido store, will they help me to transfer my existing account to the new phone?

Or, do I have buy the new from at fido store?

Accepted Solution

Re: Transfer prepaid account to the new phone with different SIM.

Solved by MVP MVP

Hello @ryocchin,

 

Check your current SIM card if it is the TRI-SIM then you can just push out the nano SIM and put it in the new phone.

 

If not then you will have to purchase a new SIM and activate the new SIM, you can get that done at any Fido store.

View solution in context
2 REPLIES 2

Hello @ryocchin,

 

Check your current SIM card if it is the TRI-SIM then you can just push out the nano SIM and put it in the new phone.

 

If not then you will have to purchase a new SIM and activate the new SIM, you can get that done at any Fido store.



I'm a Participant Level 3

Hello, KAPABLE-K,

 

It was not tri-Sim.

I guess I will have buy SIM card for $10.

 

Thank you very much Smiley