Transfer prepaid account to the new phone with different SIM.

[ryocchin]

Hello, I have been using Moto E2 with my Fido prepaid account.

E2 uses micro SIM.

Now, I am thinking of switching to Moto G7 Power or G7 Play with Dual nano sim.

So, I cannot simply take off old sim and put it into new one.

If I buy unlocked Moto G7 somewhere and bring it to fido store, will they help me to transfer my existing account to the new phone?

Or, do I have buy the new from at fido store?

[KAPABLE-K · Accepted solution]

Hello @ryocchin,

Check your current SIM card if it is the TRI-SIM then you can just push out the nano SIM and put it in the new phone.

If not then you will have to purchase a new SIM and activate the new SIM, you can get that done at any Fido store.

[ryocchin]

Hello, KAPABLE-K,

It was not tri-Sim.

I guess I will have buy SIM card for $10.

Thank you very much