Hey everyone,
This post should answer any pressing questions you may have if you’ve just ordered a new device. We’ll go over applicable fees, the satisfaction guarantee and the delivery process (including how to track that shiny new device of yours. 
- A Setup Service Fee may apply.
- You have a 15-day Satisfaction Guarantee on the device and it starts on the day your device is shipped.
- You can find information on Device Protection here if you’ve subscribed to it.
Delivery Delay
- Montreal, Toronto and Vancouver: the delivery can take 1 or 2 days.
- Other cities: the delivery can take up to 4 days.
Tracking your order
If you gave us your email address:
- You’ll get a few emails from us:
- When your order is placed.
- When your order is shipped, which includes the tracking number for you to track the order.
- You can track your order on the courier’s website or using the MyAccount app.
Phone ordered with The Fido Payment Program – click here for all of the FAQs
Tablet ordered with Easy Pay
- The down payment associated with your tablet will be charged to your credit card or invoice.
- Reducing your Easy Pay balance will help reduce your monthly fees, but will not reduce the Easy Pay term of 24 months.
- You can pay off or reduce your Easy Pay balance at any time by contacting customer service.
- The cost of borrowing is $0.00 (0% interest and Annual Percentage Rate (APR)).
- If you cancel your Easy Pay Access plan or no longer have a postpaid number on your account, the outstanding Easy Pay balance will be charged back on your next invoice.
- You can check your Easy Pay balance anytime in the My Account section on fido.ca.
- If you would like to review a copy of our standard form Device Financing Agreement prior to entering into this agreement, please go to fido.ca/terms.
Still have questions? Feel free to search or ask the Community!
