Terminate the service

[Marco1903]

Hi! I want to terminate the mobile phone service.  The cause of COVID-19 cases increase,  I moved back to my country.  How can I do?

Marco

[Cawtau · Accepted solution]

Hello Marco1903,

 Welcome to the community!

  If you would like to cancel your services, you would need to contact customer service in order initiate the cancellation. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account.

Hope this helps 😀

Cheers

[Marco1903]

Sorry! I moved to outside Canada.  It is difficult to call the customer service.  Can I email to customer service?  Can you give me the email address?  Thank you for your help.

best regards, 

Marco

[Cawtau]

Hello again,

  Customer service does not have a contact email address. If you are not able to call customer service, another option would be to send @FidoSolutions a PM. As mentioned above, once they verify some information, they'll also be able to access your account. Alternatively, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers