Samsung S21 Ultra Delay (ordered Aug 2021- now October...)

[Susube]

Hello,

I have upgraded my phone on Aug 26 and was given an ETA of 2-3 weeks at that time. I called 2 times and used the chat 2-3 times as well to get updates when going past the 3 weeks mark.

1. I never get a clear answer regarding an ETA from the Fido staff. In addition, using COVID-19 as an excuse for delays is old now.
2. If the delivery is THIS delayed, is it not common sense to keep your clients updated on a weekly basis with an automatic e-mail? This is not hard to implement...

I was excited to use the camera functions of the phone on my trip last week, and couldn't because of these extreme, unreasonable delays. 

It has been a total of 38 days that have passed since my order. I feel that this is very unprofessional, and I could have ordered from the Samsung Store Site and received my item earlier had I ordered from them in the first place. In addition, it's frustrating that I must continue to keep in touch about my purchase, and I have to use what little time I have to call, chat and now post on the board. It is not fair, especially when I have full-time school and full-time work, and I commute 2 hours a day. It's so frustrating that I am not getting the service I want! My time is precious too, and I continuously use it because I am not getting any answers about my purchase. In fact, I get more communication from a 2 dollar AliExpress order than a 1400+ purchase in Canada. Is that not funny?

[Susube]

On Monday, October 4th, a service rep said it would get shipped in 2-3 business days since it shows it's available in the warehouse on their end. It seems everyone needs to get their story straight at Fido regarding the availability of your products

[FidoSaira]

We got back to you in PM and we'll continue with you there!

[Proac]

Why don't you cancel your Fido order and simply order it directly from Samsung if they can get you the device immediately?

[Susube]

because now at this very moment it will take Samsung 3-5 weeks, as opposed to 2-3 weeks in August -_-

[FidoFaiza]

Hi @Susube, 

I'm sorry to hear of the delays with the Samsung Galaxy S21 Ultra. The phone is currently out of stock as a matter of fact, but let me contact you via PM to take a closer look at your account. 

Talk soon. 

[Susube]

I cancelled

I got the refund

I am STILL getting charged for the upgrade (the 530.10 (including tax) downpayment is there in my bill)

I am in a situation where I contacted twice via chat, made two cases, called in, and tried 4 private messages!! What is wrong with Fido's billing error handling? If there is an issue, a clear cancellation of a hardware upgrade, why does it need to take over 10 representatives to "look into it" and not do anything ?? It should be addressed in real-time... I even received late fees because it's taking a ridiculous amount of time to handle it

I've lost literally more than 4 precious hours on the billing error situation, and hours on calling you about the hardware upgrade ETA... why is my time being continuously wasted?!?!

I want the billing error addressed ASAP! Late fees are already there... and if this affects my credit... you will ruin my quality of life when making future purchases.

[FidoClaudia]

Hey @Susube,

I see we already helped out in PM

Don't hesitate to use the community if ever you have other general questions!