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Samsung Galaxy S20 FE can't answer calls

JoCl
I'm a Participant Level 1
I'm a Participant Level 1

New phone. Can't answer calls - they show up on the screen but I can't accept or decline them. The screen works fine for everything else. I've run the fido diagnostics and everything came through as working fine. It's just answering calls that's an issue. Any ideas? 

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @JoCl,

 

Welcome to the community!

 

Was it ever working before? You can try clearing the phone app cache and data and see if it helps.