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Samsung Galaxy Q turns off when plugged into wall charger

Jimtastic
I'm a Participant Level 1
I'm a Participant Level 1

So for some reason, my Samsung Galaxy Q decides that it's cool to turn itself off when I plug it into my wall charger. Happens every single time.

 

The battery display is also wonky, and often shows the wrong charge, or tells me that the battery is almost out of charge when it should have been fully charged.

 

I can't tell whether it's a battery problem or software problem.

 

Any help would be much appreciated.

 

 

***Edited to add labels***

1 REPLY 1

FidoStephane
Moderator
Moderator

Hi there Jimtastic,

 

It sounds like your phone is defective. I recommend you bring it to a Fido store.