Sounds like a silly thing to ask, but it is pretty difficult to get results for this question.
i activated a new line online to save the activation fee. Cool. But I want to use an eSIM instead. So I call the Fido store in my neighborhood and say yes they have eSIMs. Great so I go and ask, and the agent hands me an eSIM and said just scan it with the phone. Pretty vague, but I think I’ll figure it out. But I didn’t realize this unit I got home, that the eSIM is Rogers branded. Is this normal or did the agent hand me the wrong SIM?
Solved! Go to Solution.
Welcome to the community!
After confirming with Fido stores, the eSim we sell at our stores come branded as Fido.
Had you visited a Fido store or was it a partner retailer?
I would recommend returning to the Fido store to make sure we hand you the correct eSim.
Hope this gets resolved soon, let us know!