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Rogers branded eSIM

I'm a participant level 1
I'm a participant level 1

Sounds like a silly thing to ask, but it is pretty difficult to get results for this question.


i activated a new line online to save the activation fee. Cool. But I want to use an eSIM instead. So I call the Fido store in my neighborhood and say yes they have eSIMs. Great so I go and ask, and the agent hands me an eSIM and said just scan it with the phone. Pretty vague, but I think I’ll figure it out. But I didn’t realize this unit I got home, that the eSIM is Rogers branded. Is this normal or did the agent hand me the wrong SIM?


Former Moderator
Former Moderator

Hello @Tekguy26,


Welcome to the community! 


After confirming with Fido stores, the eSim we sell at our stores come branded as Fido.

Had you visited a Fido store or was it a partner retailer?


I would recommend returning to the Fido store to make sure we hand you the correct eSim.


Hope this gets resolved soon, let us know!