Rogers branded eSIM

[Tekguy26]

Sounds like a silly thing to ask, but it is pretty difficult to get results for this question.

i activated a new line online to save the activation fee. Cool. But I want to use an eSIM instead. So I call the Fido store in my neighborhood and say yes they have eSIMs. Great so I go and ask, and the agent hands me an eSIM and said just scan it with the phone. Pretty vague, but I think I’ll figure it out. But I didn’t realize this unit I got home, that the eSIM is Rogers branded. Is this normal or did the agent hand me the wrong SIM?

[Tekguy26]

Hello @Tekguy26,

Welcome to the community! 

After confirming with Fido stores, the eSim we sell at our stores come branded as Fido.

Had you visited a Fido store or was it a partner retailer?

I would recommend returning to the Fido store to make sure we hand you the correct eSim.

Hope this gets resolved soon, let us know! 

[FidoAnthonyZ · Accepted solution]

Hello @Tekguy26,

Welcome to the community! 

After confirming with Fido stores, the eSim we sell at our stores come branded as Fido.

Had you visited a Fido store or was it a partner retailer?

I would recommend returning to the Fido store to make sure we hand you the correct eSim.

Hope this gets resolved soon, let us know!