Rogers branded eSIM

Rogers branded eSIM

Rogers branded eSIM

SOLVED
I'm a Participant Level 1

Rogers branded eSIM

Sounds like a silly thing to ask, but it is pretty difficult to get results for this question.

 

i activated a new line online to save the activation fee. Cool. But I want to use an eSIM instead. So I call the Fido store in my neighborhood and say yes they have eSIMs. Great so I go and ask, and the agent hands me an eSIM and said just scan it with the phone. Pretty vague, but I think I’ll figure it out. But I didn’t realize this unit I got home, that the eSIM is Rogers branded. Is this normal or did the agent hand me the wrong SIM?

Accepted Solution

Re: Rogers branded eSIM

Solved by Moderator

Hello @Tekguy26,

 

Welcome to the community! 

 

After confirming with Fido stores, the eSim we sell at our stores come branded as Fido.

Had you visited a Fido store or was it a partner retailer?

 

I would recommend returning to the Fido store to make sure we hand you the correct eSim.

 

Hope this gets resolved soon, let us know! 

View solution in context
1 REPLY 1
Moderator

Hello @Tekguy26,

 

Welcome to the community! 

 

After confirming with Fido stores, the eSim we sell at our stores come branded as Fido.

Had you visited a Fido store or was it a partner retailer?

 

I would recommend returning to the Fido store to make sure we hand you the correct eSim.

 

Hope this gets resolved soon, let us know!