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Return a new phone

kaerumanju
I'm a Participant Level 1
I'm a Participant Level 1

I ordered a new galaxy a51 with $45/month plan which was two years contract and upgrade from $35/month plan since my old phone was acting weird.

But somehow my old phone starts working very well before I received the new phone, and I still like the old phone.

Is it possible to return the ordered new phone (it is un-touched) and keep the old plan without any charge?

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @kaerumanju,

 

Welcome to the community!

 

Fido has a 15 satisfaction guarantee if you are not satisfied with the device you can return it as of February 10-2021 they have extended the return period to 30 days if the device was bought online at fido.ca, through customer service, or express pickup, see here for more information.