Replace phone screen

Replace phone screen

Replace phone screen

SOLVED
deerterry
I'm a Participant Level 2

Replace phone screen

Hi, 

 

i just updated my phone, and would like to replace my old phone's screen. Can I mail it to Fido?

Accepted Solution

Re: Replace phone screen

Solved by Senior MVP Senior MVP

Hello Deerterry,

 

  Welcome to the community!

 

  Congratulations on your new phone!

 

  Do you have device protection? You should note that the protection only protects one device at a time. The protected device would be the one recently used on the Fido networks. You can see here for more information regarding the device protection. If you have already used your new phone, the device protection would have transferred to that phone. Your old phone would no longer be covered.

 

  If you don't have device protection, you can avail of Fido's new Repair Program (see also here).

 

Hope this helps 😀

 

Cheers

 

View solution in context
2 REPLIES 2
deerterry
I'm a Participant Level 2

Hello Cawtau,

 

Thank you for your kind response 😊

Cawtau
Senior MVP

Hello Deerterry,

 

  Welcome to the community!

 

  Congratulations on your new phone!

 

  Do you have device protection? You should note that the protection only protects one device at a time. The protected device would be the one recently used on the Fido networks. You can see here for more information regarding the device protection. If you have already used your new phone, the device protection would have transferred to that phone. Your old phone would no longer be covered.

 

  If you don't have device protection, you can avail of Fido's new Repair Program (see also here).

 

Hope this helps 😀

 

Cheers