Phone support gave false info about iPhone 5 reservation

[Ccasdf]

I reserved a 16 gb modle this morning as fido did not offer the 32 gb model at that time, so I called 611 at 6pm p.t., and told them I want to change it to 32gb as fido is now offering, the supervisor there told me fido only offer 16 gb. That's wrong. I cancelled my reservation later and reserve it again, all models are available online. So the phone support staffs know nothing about it. Totally waste my time!

***Edited to add labels***

[10yearfido]

---

@Ccasdf wrote:
I reserved a 16 gb modle this morning as fido did not offer the 32 gb model at that time, so I called 611 at 6pm p.t., and told them I want to change it to 32gb as fido is now offering, the supervisor there told me fido only offer 16 gb. That's wrong. I cancelled my reservation later and reserve it again, all models are available online. So the phone support staffs know nothing about it. Totally waste my time!

---

They didn't lie. The other models were legitimately not made available. It was only later in the day that they decided to make them available. Whether this was a planned reversal or not, it was in fact true that the other models were not made available.

[mosesol]

Have any of you guys recently have an "in progress" status on your iphone 5 reservation. My position in line went from 890 to 661. Does anyone know If I have a chance of getting it on launch date? I know people with rogers under position 1000 got an "in progress" status already.