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iPhone 5 "Phone Upgrade"

I'm a contributor level 2
I'm a contributor level 2

Can you please clarify process as the "phone upgrade" option is not available and it says we have to call. So, we call for an upgrade on the 14th?


** moved to it's own thread as it's a new topic, edited subject line - FidoGina



***Edited to add labels***


I'm a participant level 2
I'm a participant level 2

Yes you need to call them unless they fix the system. The only problem is those who have more than 6 months left of their current contract are not eligible for an upgrade! I got the iPhone4 on the day it was released and they told me today that I can't upgrade untill January. Very disappointed!