PHONE SHAMING: Would you buy the LG G4? (re: problems with screen splitting & boot looping)

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PHONE SHAMING: Would you buy the LG G4? (re: problems with screen splitting & boot looping)

Hey Friends,

 

Would you buy the LG G4 if your sales rep told you that it makes the most trips to the repair shop.

 

Several sales reps in a Fido store today convinced me that the G4 was chalk-full of manufacturing defects. Later, I found dozens of angry forums where people reported notorious problems like a glitch where the screen splits and freezes, and the notorious LG boot-up loop. However, sales reps from every other phone provider in the mall unanimously told me to go with the G4, and denied any claims that it has any defects. Am I being played? 

 

My question to the community is: Would you buy the LG G4, knowing that many people are reporting problems with it?

 

Thanks for your time and help!

 

Nat

 

 

***Edited to add Labels***

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Re: PHONE SHAMING: Would you buy the LG G4? (re: problems with screen splitting & boot looping)

The LG G4 does have a bootloop problem that is hardware related LG finally acknowledge the issue and will fix all affected devices you can read about here.

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Re: PHONE SHAMING: Would you buy the LG G4? (re: problems with screen splitting & boot looping)

Hey NatSmith, 

 

On my end I've only heard good things about the LG G4 but then again we don't send phones for repair here. 

 

Let's see if anyone from the @Community has something to say about this. 



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Fido Employee
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Re: PHONE SHAMING: Would you buy the LG G4? (re: problems with screen splitting & boot looping)

A co-worker and I have recently gotten LG G4s, I've had mine since Black Friday and I've had zero issues. I personally haven't heard anything bad about the G4, and the only issues I've had to deal with were with the LG G3.



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Re: PHONE SHAMING: Would you buy the LG G4? (re: problems with screen splitting & boot looping)

Thank you,

 

It is possible to find plenty of angry reviews from customers, online. Is this normal for every kind of phone? I can't find the same negative reviews about the Galaxy S5 Neo, for example.

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Re: PHONE SHAMING: Would you buy the LG G4? (re: problems with screen splitting & boot looping)

The LG G4 does have a bootloop problem that is hardware related LG finally acknowledge the issue and will fix all affected devices you can read about here.



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Re: PHONE SHAMING: Would you buy the LG G4? (re: problems with screen splitting & boot looping)

Awesome, thank you for the link!

 

However, it is still strange that the Fido store did not mention this. They suggested that I would be out of luck if anything happened to my G4.

 

I am going to give LG a call to investigate their warranty policy.

 

Thank you so much!

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Re: PHONE SHAMING: Would you buy the LG G4? (re: problems with screen splitting & boot looping)

I got the dreaded bootloop screen on my lgg4 last week. 7months on the warranty. 

I lost all data on my phone, of course and had to send it for repair. Apparently it could take a month... After reading on google about all the issues, I have asked Fido to send me a lg g4 and I would pay the difference, $100. They say no. They also said that if lg sends a brand new phone my warranty would only be for the 5 months remaining not for a full year. 

The new phone could also get the bootloop in few months. 

I am not happy. Since it is a very well documented issue, Fido should have let me replace this lemon phone with another and let me pay the difference. 

I am thinking about leaving Fido for this reason after almost 15y with them. A shame. 

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Re: PHONE SHAMING: Would you buy the LG G4? (re: problems with screen splitting & boot looping)


@NatSmith wrote:

Awesome, thank you for the link!

 

However, it is still strange that the Fido store did not mention this. They suggested that I would be out of luck if anything happened to my G4.

 

I am going to give LG a call to investigate their warranty policy.

 

Thank you so much!



I got the dreaded bootloop screen on my lgg4 last week. 7months on the warranty. 

I lost all data on my phone, of course and had to send it for repair. Apparently it could take a month... After reading on google about all the issues, I have asked Fido to send me a lg g4 and I would pay the difference, $100. They say no. They also said that if lg sends a brand new phone my warranty would only be for the 5 months remaining not for a full year. 

The new phone could also get the bootloop in few months. 

I am not happy. Since it is a very well documented issue, Fido should have let me replace this lemon phone with another and let me pay the difference. 

I am thinking about leaving Fido for this reason after almost 15y with them. A shame. 

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Re: PHONE SHAMING: Would you buy the LG G4? (re: problems with screen splitting & boot looping)

Hey @1193749

 

Wow.. That's a really tough situation right there.

 

I really hate to see that you have all that trouble with your phone.


And we really don't want to see you leave Fido. I'm sending you a PM to get this looked into Smiley

Talk to you soon.

 



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Re: PHONE SHAMING: Would you buy the LG G4? (re: problems with screen splitting & boot looping)

Last week my LGG4 died because bootloop issue since I have 20 day left before my warranty expired so I sended for repair. But now I am afraid if same issue bootloop happen again after warranty who will be responsible repair since LG acknowledged that it ls there hardware issue. I still have over one year worth of tab balance I cant afford to purchase new phone now.
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