Not receiving all text messages!

Reply
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Not receiving all text messages!

I've rebooted my phone and am in an area where cell service shouldn't be a problem and only intermittently get texts while in the same location.   I briefly thought problem was fixed after a call to Fido, but is clearly still an issue as I'm missing texts daily.   Who knows how many.   The missing texts never arrive either.

Flag this to a Moderator
Message 1 of 7
1,429 Views
Highlighted
Former Moderator
Former Moderator

Re: Not receiving all text messages!

Hey @Lilysmart!

 

Are you using the stock messaging app? If you are, could you check that the app is updated to version 5.30.47.2? 

 

Let us know!



Flag this to a Moderator
Message 2 of 7
1,387 Views
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Re: Not receiving all text messages

I switched to the stock Samsung app on my phone to see if it would fix the problem.   It says it's the most recent version but it isn't that one.   I'd rather go back to my Messages app I've been using without any problem for the first year that I owned this phone and the past several before that.   

Flag this to a Moderator
Message 3 of 7
1,384 Views
Highlighted
Former Moderator
Former Moderator

Re: Not receiving all text messages

Just a heads up, @Lilysmart, I moved your posts to a new thread since we're discussing a different device and the previous thread was related to the LG G5 exclusively. 

 

Now, which model of Samsung device are you using specifically and which software version are you running on the device?



Flag this to a Moderator
Message 4 of 7
1,338 Views
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Re: Not receiving all text messages

Samsung S5 .. what software are you referring to?   

Flag this to a Moderator
Message 5 of 7
1,334 Views
Highlighted
Former Moderator
Former Moderator

Re: Not receiving all text messages

That would be the version of Android that you have installed on your device.

 

You can check your software version under Settings > About Phone > Software Information.



Flag this to a Moderator
Message 6 of 7
1,302 Views
Highlighted
Former Moderator
Former Moderator

Re: Not receiving all text messages

Hey @Lilysmart!

 

Let us know if you still need help with this! 



Flag this to a Moderator
Message 7 of 7
1,197 Views