Hey @jamaljordan2016! Philippe here. I hope you're doing well.
I'll be happy to help you with your service! Please answer the following questions:
Let us know.
I'm sorry to see that you're still experiencing the same issue with the network.
In order to get this resolved, we would need you to get in touch with our customer service!
You can call, or chat with us directly by clicking here. You can also send us a private message on Facebook or Twitter.