November 2020
Hello,
I have signed up for upgrading my device online. It has been 4 business days and there is no email for the new contract or delivery tracking number.
I am wondering if I need to do anything else to have my application processed...
Looking forward to hearing from you
Sincerely,
Kien
November 2020
Hey @kennguyen! Philippe here. I hope you're doing well.
Have you checked your spam/junk folder to make sure it didn't end up there?
If you have, you'll need to contact us so we can take a look for you. You can reach out to us here or request a PM from the community for support.