No response from Phone Delivery after online sign-up

Service interruption


An update for our valued customers: We know you depend on us and on April 19, we let you down - for this we are truly sorry. You won’t be charged for your wireless services that were impacted on Monday, April 19. A credit equivalent to that day's wireless service fee will be applied to your May bill. This will be done automatically & no action is required by you.

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No response from Phone Delivery after online sign-up

No response from Phone Delivery after online sign-up

kennguyen
I'm a Participant Level 1

No response from Phone Delivery after online sign-up

Hello,

 

I have signed up for upgrading my device online. It has been 4 business days and there is no email for the new contract or delivery tracking number. 

 

I am wondering if I need to do anything else to have my application processed... 

 

Looking forward to hearing from you 

 

Sincerely,

 

Kien

1 REPLY 1
FidoPhilippe
Moderator

Hey @kennguyen! Philippe here. I hope you're doing well. Smiley

 

Have you checked your spam/junk folder to make sure it didn't end up there?

 

If you have, you'll need to contact us so we can take a look for you. You can reach out to us here or request a PM from the community for support.