No response from Phone Delivery after online sign-up

[kennguyen]

Hello,

I have signed up for upgrading my device online. It has been 4 business days and there is no email for the new contract or delivery tracking number. 

I am wondering if I need to do anything else to have my application processed... 

Looking forward to hearing from you 

Sincerely,

Kien

[FidoPhilippe]

Hey @kennguyen! Philippe here. I hope you're doing well.

Have you checked your spam/junk folder to make sure it didn't end up there?

If you have, you'll need to contact us so we can take a look for you. You can reach out to us here or request a PM from the community for support.