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No order confirmation

ausama
I'm a participant level 2
I'm a participant level 2

I'm wondering how long it takes to get a shipping confirmation for my new device. I ordered the device 3 days ago and have received the confirmation of order and I'm seeing my new plan in My Account but I have not yet received a shipping confirmation. Can someone please confirm my device has been shipped? 

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @ausama,

 

You will get the shipping confirmation only when the device has been shipped you can also check your junk/spam folder in case the email went there.

If the device is back-ordered then there will be delays, how long depends on the device and the supplier for this you will need to contact customer service.