New phone

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I'm a Participant Level 1 Edo97
I'm a Participant Level 1

New phone

I just picked up the new s10, at the end of the transaction I was offered to buy a case for my phone and I would get a screen protector and wireless charger. I accepted the deal until the customer service agent said they were out of screen protectors. I asked if I could get a rain check on the protector and was told no, there is nothing they can do. I have a couple questions,  1. Why wouldn't you stock enough screen protectors for the amount of phones you have on hand? 2. Wouldn't you do your best to honor the deal you just offered, especially when the customer has been with fido for 16 years?

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I'm Experienced Level 1
I'm Experienced Level 1

Re: New phone

that is main reason I get my phone at Samsung store.  at least I can avoid the upgrade fee of 35 cad

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Moderator
Moderator

Re: New phone

Hey @Edo97! Welcome to the community. Smiley

 

Whether it be to a new client or a fantastically loyal one like yourself, we certainly expect a bit better when it comes to service. Did you escalate this at the store at all?

 

@patrickchan You can also avoid the fee if you order your device through our website. Smiley



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Moderator
Moderator

Re: New phone

Hey @Edo97!

 

We didn't hear back from you. Were you able to get the answers you needed?



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