I was ok with not getting the wifi calling when I upgraded to 6.0.1 although I wasn't sure why I didn't get it when my gf did with her s6 edge, even after factory resetting with no luck. Now she has 7.0 on hers with wifi calling and I am still stuck at 6.0.1. I just did yet another factory reset just now and still no wifi calling or 7.0 update... What can I do?
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Hi, I bought and registered it to the fido network brand new, it has never been with any other company. I've tried manual updates and still nothing it says the latest updates have already been installed G925W8VLU3CPC5.
I bought the exact same phone as my gf at the exact same time, both were registered at the same time, from the same store, from the same sales clerk, from the same batches of phones... I don't understand how you can say it is registered as a non fido device when she is getting all of the updates from you guys. Smart switch says the same thing, latest updates have been installed...
@Ojoo I do not work for Fido in anyway.
Samsung phones are region locked meaning when you bough it the first SIM card you put in the phone locks to that provider.
Because you bought the phone directly from Samsung the IMEI number is not in Fido's database so it will be registered as a non-Fido device. Why you are not getting the update is beyond me and you will need to contact Samsung because you got the phone directly from them. Fido won;t be able to do anything for you because the phone is not from them.
You can probably go back to the Samsung store and have them update it for you.