Mobile network

[AllisonMcgregor]

My husband and I just switched to Fido and brought our own phones. We got a great plan and love everything so far except my husbands phone never seems to be able to connect to a mobile network, there has been less then 5 times that it has connected. My phone works fine though, I have an iPhone 6 and he has a lg g3 and the lg worked fine with Koodo. Has anyone ever experienced this dilemma before?

[FidoAmanda]

Hey @AllisonMcgregor!

Is your husband still experiencing difficulty with his network connection?

Have you tested his SIM card in another phone as well? What happens when you do?

Let us know!

[FidoClaudia]

Hey @AllisonMcgregor,

Welcome to our Community

Has your husband already configured the APN Settings on his LG G3?

You can check out how here.

Keep us posted on how it goes!