Mobile Data

[Suzysays]

Hi,

I called Fido because I was intrested in adding a data online line the hotspot. When I called the fido rep said there was no such thing! What is happening at Fido, your website says onething and then your customer service reps say another thing?

The website says its available? 

https://www.fido.ca/consumer/mobile/lte-hotspots

Does this device work across canada and the USA? If im getting this as a 5th line to my account can you give me the 10% discount?

[FidoAmanda]

Hey Suzysays! 

Ouf, I'm sad to see that you were provided inaccurate info from one of our reps. That definitely shouldn't have happened. All reps should be equally aware of all the services we offer. I'll make sure that your comments are seen by the right people. 

Now, you can definitely use this device anywhere under our coverage area within Canada without additional fees, barring overages, however, use of your data-only plan would be subject to Fido Roam charges when using the service in the US. 

This type of plan is not eligible for the 10% discount for additional lines. 

I hope this clarifies things!