I ordered an iPhone 13 from Fido on Black Friday. It was supposed to be $30/month (47.3 - 17.3/month bill credit). However, on my service agreement, the credit was not listed. I contacted Fido through twitter and phone calls and was assured that the credit would be added and they opened a support ticket to resolve this. However, I was just told over live chat that the ticket was closed with no notes and the credit is still not on my account.
What do I do now?