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Lost SIM

I'm a Participant Level 1
I'm a Participant Level 1

Hi I lost my SIM card and my friend picked up a new one for me. Now I'm still in 14-days quarantine, is there a way I can activate it (with my old number) without going to the store?


Hey @Ting6, you can activate a new sim online, if you still have a record of your old sim number. You can reach out to @FidoSolutions on twitter or Facebook or go to and do an online chat for assistance. I just updated my sim online in my account, I think my old sim number populated in the space automatically and then I entered the new sim number. The update is immediate. One of these methods will surely work for you

you can find the full instructions on how to update the SIM card here.