Lg g4 loses cellular signal completely randomly

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I'm a Contributor Level 1 Award88
I'm a Contributor Level 1

Lg g4 loses cellular signal completely randomly

Hi, my lg g4 loses its cellular signal randomly for a second and then I get a full 4 or 5 bars afterward. This is annoying because I constantly drop calls. I changed my preferred network to GSM/HSPA/LTE auto to simply GSM/HSPA auto and that hasn't helped. Although my signal is much stronger. However, I still lose the signal every now and then. I have no clue what I should do?

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Moderator
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Re: Lg g4 loses cellular signal completely randomly

Hey @Award88 and thanks for reaching out.

 

This issue happens indoor and outdoor as well? 

 

And when you restart your phone, do you get a different result?



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I'm a Contributor Level 1 Award88
I'm a Contributor Level 1

Re: Lg g4 loses cellular signal completely randomly

Mostly outdoors, but occasionally happens indoors as well. When I am on WiFi calling there is no issue. 

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I'm a Contributor Level 1 Award88
I'm a Contributor Level 1

Re: Lg g4 loses cellular signal completely randomly

I have also tried restarting the phone many times...

 

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Re: Lg g4 loses cellular signal completely randomly

@Award88 

 

Thanks for the reply Smiley

Another question for you. Did you get a chance to try your sim card in a different Fido phone to see if you get the same issue?



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I'm a Contributor Level 1 Award88
I'm a Contributor Level 1

Re: Lg g4 loses cellular signal completely randomly

Hey,

 

No I have not, Although my girlfriend has a g3 and she is with fido as well. She doesn't seem to have any problems. I forgot to mention that, the phone seems to "skip" or "freeze" when the cellualr signal is weak. I think it happens when it changes network type. I'm only guessing here though, because I changed my prefered network from gsm/hspa/lte auto to only gsm and that seems to fix the problem. 

 

I thought is was a sim card problem as well so, i got it changed last week. But it didn't fix the problem then.

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Re: Lg g4 loses cellular signal completely randomly

Hey @Award88,

 

To be sure, is everything is working now? 



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I'm a Contributor Level 1 Award88
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Re: Lg g4 loses cellular signal completely randomly

Yes as long as I stay off my LTE network.

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Former Moderator FidoPamela
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Re: Lg g4 loses cellular signal completely randomly

Thanks for confirming @Award88

 

Don't hesitate to reach out if there's anything else we could help with. 

 

-Pamela



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I'm a Participant Level 1 Dzl_Dub
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Re: Lg g4 loses cellular signal completely randomly

Hi,

 

Do you mind me asking what the fix was?

 

I have been having the same issue with my G4 for a couple weeks; had the sim changed and still the same thing.

 

Moving the sim to a 4G/GSM only Samsung Rugby flip phone & it only provded that it was not a sim issue.

 

Any info would be great!

 

Thanks!

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