LG G6 wifi Calling dropping calls

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I'm a Contributor Level 1 bettyjane
I'm a Contributor Level 1

LG G6 wifi Calling dropping calls

Have a new Fido lg G6. Need wifi calling at home due to poor cell phone coverage. Wifi calling works but calls are dropped every 3 to 15 minutes. Within 5 seconds the wifi calling is back on and I can call again. Spent time with Fido chat (3 times) who were not able to resolve problem. They transferred me to Roger’s technical support. They tried taking wifi calling off my account and reinstalling. Problem persists. 

 

Telus is my internet provider. For nearly two years Wi-Fi calling worked with iPhone. New Fido lg g6 purchased February 14 and has been dropping calls ever since. Seems it is not the internet but the phone or Fido network. Has anyone else had this problem?  Is there a solution or do I live with it or take the phone back?

 

Thanks,

 

Gary

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I'm a Contributor Level 1 bettyjane
I'm a Contributor Level 1

Re: LG G6 wifi Calling dropping calls

We have been working a lot in PM so thought I would update the community on where we stand. 

 

First, I returned one LG G6 on day 15 for a full refund and got an iPhone. I used the iPhone for wifi calling and it works. iPhone dues not drop calls. 

 

Fido continues to try to resolve the call dropping issue since we still have one LG G6 phone that drops calls when in wifi calling mode.

 

Per Fido's request, last night I made wifi calls from a network other than the one at my house. The result was the same as it dropped calls 3 times in about a half hour test. 

 

I have given Fido every bit of info they requested and will attempt to do whatever they ask. 

 

So I wait while Fido works to resolve the problem. Fido opened two work orders and sent them to Rogers for technical support. The first one was closed and marked as resolved by Rogers!  NOT

 

The second one was closed by Rogers and they told me there was nothing they could do as it was a wifi problem at my house or a handset problem neither of which they could help with. They told me to talk to Fido which is what I have done. 

 

So I wait and hope Fido's efforts are successful.  I will let you know.

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I'm a Contributor Level 1 bettyjane
I'm a Contributor Level 1

Re: LG G6 wifi Calling dropping calls

It has been a busy 3 weeks online with Fido chat and Fido community forums and Rogers chat line and forum and LG chat room. I have gone from IPhone to Android and back to IPhone. I thank every one involved for their help in attempting to resolve the issue.

 

But the LG G6 continues to drop calls when in wifi calling mode. It is not my internet or apparently Fido network. Seems to be a problem with my LG G6 phone. And the LG G6 phone that I returned. And the LG G6 phone used by Fido Rachel. I suspect, but do not know, that this is a problem with all LG G6 phones

 

Reason I need wifi calling is because of the very poor Fido cell coverage at my house. Without wifi calling I can seldom to never make or receive phone calls in my house or yard. I worked with Fido to resolve the issue but it is just too big of a problem for us to get a solution. 

 

I have 3 lines with Fido but will be moving them to Koodo now and as the contracts expire. I am doing this because Telus/Koodo have excellent coverage in Sooke due to many cell towers.  Fido has one cell tower on the east side of Sooke Basin that is 5.3 km from my house and their next nearest tower is 14 km away per Rogers tech support.

 

i am moving on to cell a company that has excellent coverage in my area. Thus I will not be forced to use an iPhone so that wifi calling can be used to compensate for unacceptable Fido cell coverage at my house. I can choose iPhone or Android. 

 

Again a big thank you to everyone that tried to help me. 

 

  • Gary
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Former Moderator FidoJo
Former Moderator

Re: LG G6 wifi Calling dropping calls

Hey @bettyjane


We're sad that we couldn't find a solution for you regarding the Wi-Fi calling. We can certainly understand your frustration there. We assure you that we try our best to provide a better experience to our customers.

 

We'd be happy to check your options with other devices. I'll send you a PM!

 

 



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I'm a Contributor Level 1 Adelos
I'm a Contributor Level 1

Re: LG G6 wifi Calling dropping calls

I have the exact same issue with LG G6 it only started after the last update or the previous one before that it worked fine for 1 year.

The problem happens on more than one Wi-Fi network so I know it's not Wi-Fi.

It's one of the last 2 updates caused it.

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Moderator
Moderator

Re: LG G6 wifi Calling dropping calls

Hey @Adelos

 

Welcome to the Community. 


Can you confirm with us if you've tried resetting the phone to factory settings since this started happening? 



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I'm a Contributor Level 1 Adelos
I'm a Contributor Level 1

Re: LG G6 wifi Calling dropping calls

After the last OTA update I did a complete reset and restored my data but same random drop of the calls.

I did use the wifi calling for almost a year before that without issues, on same network btw.

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Moderator
Moderator

Re: LG G6 wifi Calling dropping calls

Hey @Adelos,

 

It seems the issue is similar but not quite the same. You did mentioned:

 

it only started after the last update or the previous one before that it worked fine for 1 year.

Have you had the chance to do a factory reset and confirm if the feature works without the new updates? As long as your Android OS version is 6.0 or above, Wi-Fi calling should work fine on your LG G6.

 

Let us know how it goes so we can follow up on the situation with you!



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I'm a Contributor Level 1 Adelos
I'm a Contributor Level 1

Re: LG G6 wifi Calling dropping calls

This is what I posted:

"

After the last OTA update I did a complete reset and restored my data but same random drop of the calls.

I did use the wifi calling for almost a year before that without issues, on same network btw."

 

I did mention that I did a factory reset and I'm not doing it the second time.

 

 

 

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Former Moderator FidoKarl
Former Moderator

Re: LG G6 wifi Calling dropping calls

Hey @Adelos

 

Since the new update is there a pattern for your dropped calls? Only incoming calls or outgoing calls or it doesn't matter? Or if there is anything else you can think of?

 

Let us know.



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I'm a Contributor Level 1 Adelos
I'm a Contributor Level 1

Re: LG G6 wifi Calling dropping calls

very much same as first post.

Any calls could be dropped, the icon for wifi calling would disappear and comes back after a minute from the call drop.

I deleted the cache and data for the wifi calling app multiple times. No help.

I suspected the wifi and I tested it on 2 other networks including running a continuous ping app to make sure the connection is not being dropped.

Only thing that is left is the G6 and fido network.  

I think it's the G6 software.

My last LG phone I think

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