Invalid number when trying to call

Reply
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Invalid number when trying to call

Hi,

 

I recently switched to Fido (more than 24hrs ago) and every time I try to call someone, there is a message that says 'invalid number'. I can receive texts and it says I am connected to the Fido network. Can anyone help with this?

 

Thanks

Flag this to a Moderator
Message 1 of 4
1,613 Views
Highlighted
Former Moderator
Former Moderator

Re: Invalid number when trying to call

Hi there awkwardapple!

 

Welcome to the community. Smiley

 

Does this happen everytime you call someone?

 

Is your phone an unlocked phone and if so, has it been configured already?

 



Flag this to a Moderator
Message 2 of 4
1,612 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Invalid number when trying to call

Hi there! 

 

Yes, it happens every time I try and call someone. I assume it is unlocked I got it new when I switched to Fido at the store I did it at.  I assume it has been configured. I am not really sure what that means. 

Flag this to a Moderator
Message 3 of 4
1,565 Views
Highlighted
Moderator
Moderator

Re: Invalid number when trying to call

Hey @awkwardapple!

 

That's pretty odd! 😕

 

I'll send you a private message so we can take a look at this together!

 

Talk to you soon!



Flag this to a Moderator
Message 4 of 4
1,563 Views