Invalid number when trying to call

[awkwardapple]

Hi,

I recently switched to Fido (more than 24hrs ago) and every time I try to call someone, there is a message that says 'invalid number'. I can receive texts and it says I am connected to the Fido network. Can anyone help with this?

Thanks

[FidoGabrielle]

Hi there awkwardapple!

Welcome to the community.

Does this happen everytime you call someone?

Is your phone an unlocked phone and if so, has it been configured already?

[awkwardapple]

Hi there! 

Yes, it happens every time I try and call someone. I assume it is unlocked I got it new when I switched to Fido at the store I did it at.  I assume it has been configured. I am not really sure what that means. 

[FidoJulien]

Hey @awkwardapple!

That's pretty odd! 😕

I'll send you a private message so we can take a look at this together!

Talk to you soon!