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International SMS

I'm a participant level 1
I'm a participant level 1

My plan is Unlimited City Plan. I can receive international messages from my parent, but I can not send messages to them. I want know how to solve this problem. I already dialed 611, but no real person answer it for almost 2 days.:catfrustrated:



***Edited to add labels***


Former Moderator
Former Moderator
Hey MichaelYang!

You can find some troubleshooting here:

If you still experience issues, you will have to call customer service for further assistance. The wait time is higher than usual, it's busy here these days compared to usual, but I can guarantee that you will get an agent.

Let us know!