I'd like to unlock my phone

Reply
I'm a Participant Level 1 forum1
I'm a Participant Level 1

I'd like to unlock my phone

Hi, I have a Fido phone under 2-years plan which has already completed. How can my phone be unlocked? 

 

Thank you!

Accepted Solution

Re: I'd like to unlock my phone

Hello @forum1,

 

Welcome to the community!

 

You just need to contact Fido's customer service and request to have you phone unlock. 

You would just need to provide your phone's IMEI number you can find that by entering *#06# on the phone dialer.

 

Fido will process the unlock and provide you with the information to complete the unlocking process depending on the phone you have.

View solution in context
Flag this to a Moderator
Message 1 of 15
6,216 Views
I'm a Legend Level 1
I'm a Legend Level 1
Solution

Re: I'd like to unlock my phone

Hello @forum1,

 

Welcome to the community!

 

You just need to contact Fido's customer service and request to have you phone unlock. 

You would just need to provide your phone's IMEI number you can find that by entering *#06# on the phone dialer.

 

Fido will process the unlock and provide you with the information to complete the unlocking process depending on the phone you have.

Flag this to a Moderator
Message 2 of 15
4,956 Views
Highlighted
Moderator
Moderator

Re: I'd like to unlock my phone

Hey forum1! 

 

KAPABLE-K is correct! Check out our contact us page for all ways that you can get in touch with customer service.

 

If you would prefer, we can also PM you here. 



Flag this to a Moderator
Message 3 of 15
4,949 Views
I'm a Participant Level 1 KDP
I'm a Participant Level 1

Re: I'd like to unlock my phone

I've been on hold for over 20 minutes waiting for customer service and your hold music seems designed to drive the customer to suicide. Which I suppose is one way to reduce call volumes. Seriously though...

Flag this to a Moderator
Message 4 of 15
4,862 Views
Moderator
Moderator

Re: I'd like to unlock my phone

Hey @KDP!

 

We always want to get to our customers as quickly as possible, however there can be delays at times.

 

Was everything resolved? Let us know Smiley

 

 



Flag this to a Moderator
Message 5 of 15
4,850 Views
I'm a Participant Level 1 Felamihan40
I'm a Participant Level 1

Re: I'd like to unlock my phone

Hi there! I have 2 old fones, bbZ10 and samsung s6, can i unlocked them both? Thanks! 

Flag this to a Moderator
Message 6 of 15
4,527 Views
Moderator
Moderator

Re: I'd like to unlock my phone

Hey @Felamihan40 and thanks for reaching out

  

To unlock your phone, you will need to talk to one of our representatives.

 

You can find our channels here.

 

Let me know if you have any other questions


 



Flag this to a Moderator
Message 7 of 15
4,524 Views
I'm a Participant Level 1 Martin72
I'm a Participant Level 1

Re: I'd like to unlock my phone

How to unlock your device

Flag this to a Moderator
Message 8 of 15
4,089 Views
Moderator
Moderator

Re: I'd like to unlock my phone

Hey @Martin72!

 

Welcome to the Community!

 

I've moved your post to this thread. 

 

You can find the info you're looking for in the solution above. Smiley



Flag this to a Moderator
Message 9 of 15
4,078 Views
I'm a Participant Level 1 Idalisy
I'm a Participant Level 1

Re: I'd like to unlock my phone

 
Flag this to a Moderator
Message 10 of 15
3,959 Views