How can I replace my invalid registered credit card for auto refill?

How can I replace my invalid registered credit card for auto refill?

How can I replace my invalid registered credit card for auto refill?

yhhung2021
I'm a Participant Level 3

How can I replace my invalid registered credit card for auto refill?

Since my registered credit card for auto refill is invalid now, how can I discard the invalid one and re-registered another new valid credit card for setting auto refill ?

3 REPLIES 3
KAPABLE-K
MVP

Hello @yhhung2021,

 

You can follow the instructions here.



Hey there!

 

Thank you for trying that. You'll find all the details regarding prepaid account here.

 

That said, if you still need help, you can contact us through these channels, or if you prefer, we can send you a private message on the Community. Let us know!

 



yhhung2021
I'm a Participant Level 3

My phone is a prepaid account:
Login my account www.fido.ca
Select “Refill Now>”
Select “Recurring Auto Refill”

Hey! You’ve registered the following credit card: xxx

Select “Update Card>”

Input my new credit card information

And I authorize Fido to validate the Credit card information I have provided above

Continue

I got the following message:

Manage Credit Card

! OOPS!
That doesn’t seem to be working!

How can I delete my invalid registered credit card, and then re-register new valid one?

 

Andrew