Home phone sound problem

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I'm a Participant Level 3
I'm a Participant Level 3

Home phone sound problem

Hi, i have a constant sound problem with my residential wireless phone. The modem is ZTE and next to a window. The problem is the other person on the line hears me loud, high volume, with a bit of echo and delay. I cannot find any solution to turn the volume down on my side, so that they will hear me with a normal volume sound, adding to that the echo. Someone knows why and how we can solve this? Thank you.

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I'm a Participant Level 2
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Re: Home phone sound problem

Yes I reset the ZTE and moved it around my home, no change. It only happens to certain people I call and only on certain phones in their home. As an example, my sister has multiple phones in her home. The one in her living room works well, but the one in her bedroom is very loud. She can hold the phone at arms length and still hear me clearly. She says that only happens when I call her, not when anyone else calls her, and it never happened before I got Fido Home Phone. Others that I call (maybe 25% of them) say the same thing about the extremely loud audio.

My videotron home phone number was transferred to Fido home phone on July 4, 2019.

So, about 75% of the people I call report no problems whereas 25% report a very loud audio. The antenna shows 3 bars at the moment.

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Re: Home phone sound problem

Hello @pauljp

 

I do see this as a particular situation since it's not affecting all phones like you explained here.

 

Was this modem purchased in July 2019? If that's the case, then you are still under the manufacturer's warranty and can have it replaced.

 

Also, did you have that problem from the start, or the volume situation started recently?

 



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I'm a Participant Level 2
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Re: Home phone sound problem

The modem was purchased June 29, 2019 at a Fido booth in a shopping mall in Ottawa Ontario.My home phone number was transferred to it on July 4, 2019.

 

The audio volume problem was from the start of using the Fido modem. I never had that problem when I was with Videotron.

 

How to I exchange it? Do I just bring it back to the Fido booth in the mall and have them switch my Sim card to another unit?

 

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Re: Home phone sound problem

Hey @pauljp ,

 

Thanks for the info!

 

Correct, you would have to bring it back to the Fido booth. They will have a look at the device first and if needed, they should exchange it Smiley

 

Let us know if anything!

 

 



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