Thank you for the update, @smajumdar.
Yes, It's possible that the device is now back-ordered, but you should've received an email to advise you if that's the case. If a device is back-ordered, the additional delivery delays could be 2-3 weeks.
We can take a closer look into this with you, for any account-related inquiries you can reach out to us through here or we can send you a PM on the community.
Let us know what you prefer! 😃
Hey @Ewok,
We understand your eager to receive your new device, however, there are currently shipping delays with Canada Post, and Purolator. Normally, without the delays, orders made through fido.ca or by phone are normally delivered within 2-5 business days (excludes weekends and holidays). In some cases, orders might take up to 10 business days to arrive.
With that said, have you received an email with the tracking number?
Let us know!
Hey there @smajumdar
When ordering an equipment you would usually receive 2 emails. The first one confirming the order and later, the second one as soon as it leaves our warehouse. The latter will include the tracking number for your package.
Have you received both emails already? If not we can follow up on the status of your order. To do so, simply reach out to us on these channels to get started.
