Hacker upgraded and ordered iPhone

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I'm a Participant Level 2
I'm a Participant Level 2

Hacker upgraded and ordered iPhone

Hacker was able to gain access to my account and changed my contact preference. He ordered an iPhone by upgrading it. I did not realize until I recevied a huge bill from Fido with early upgrade fee charge. I contacted a customer service and after telling my situation to customer service support guy vanished. He did not reply. His name is Deepak from PEI.

When I did google search I realized I am not the only who faced this situation. Fido must know who ordered phone and catch the guy.

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Re: Hacker upgraded and ordered iPhone

Hey @Ronak2,

 

I'm sorry to hear about your recent trouble with your account. 

 

We can definitely take a closer look at what happened with you and see what can be done. Just a heads up that for any account-specific questions, you can contact us here. Exceptionally, we can also send you a PM on the Community, let us know what you prefer. 

 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Hacker upgraded and ordered iPhone

Send me a pm here

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Re: Hacker upgraded and ordered iPhone

Great, we've sent you a PM. Talk to you there! 😊



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