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I'm a participant level 2
I'm a participant level 2

Hi everyone! 

Hope I'm posting this in the right forum.

I'm desperate! I do believe I'm a crackberry addict, I've been without my blackberry for nearly 14 hours now.

This morning after downloading an update for my twitter app I was asked to reboot my blackberry curve 8520 when I did that the infamous blackberry "hourglass" appeared indicating that my phone was rebooting, problem is the phone stopped rebooting at about 3/4 of the way. After numberous battery pulls and attemps to reboot the phone still only reboots 3/4 of the way! 

What can I do?? How do I fix this? Do phones get virus'? Is it my battery? Or the operating system?

The phone is relavtively new (only about 2 years old) 

Any help or advice would be greatly appreciated!!!!






***Edited to add labels***


Community Manager (Retired)
Community Manager (Retired)

Hey Biondina13,


Were you able to get your phone fixed?


If not, I would suggest plugging in to your computer and trying a restore through BB desktop software. Make sure you have the latest version of BlackBerry Desktop Manager installed and running and a working internet connection before attempting to restore. To download the latest version of the Blackberry Desktop Manager, follow this link:


Backup the device first.


In the BlackBerry Desktop Software, click Device > Restore.

Select a backup file that contains the data you want to restore.

Do one of the following:
• To restore all your device data, click All device data and settings.
• To select which data you want to restore, click Select device data and settings. Select the check box beside the data type that you
want to restore.
• If your device includes built-in media storage, and you want restore it, select the Files saved on my built-in media storage check

If the backup file is encrypted, type the password that you set to encrypt.

Click Restore.


Hopefully this helps, and please let us know how it goes!