i upgraded my phone last week , on the 21st, paid all the fees and took a Galaxy s8, received an email the next day that the phone is backorder without any estimate of when it could arrive
i tried reaching out on live chat asking if its possible to go pick up the phone at one of the retailers that have it in stock, still no reply from Fido since saturday morning, also no update or e-mail about the phone
any help would be appreciated
The expected delay for the Samsung Galaxy S8 is 2 weeks once the order has been processed.
If you want to get the phone in store, I can check if it's still possible to cancel your order with customer service. Sending you a PM.