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Fido phone

I'm a participant level 2
I'm a participant level 2

Bought Fido phone. Account says phone is not a Fido phone. So why was I sold a non Fido phone. Where did phone come from? But that explains why I am locked out of some apps. Cannot change permissions. And locked out of tethering. Any ideas where phone came from? Also account will not show usage for text or calls.



***Edited to add labels***


Former Moderator
Former Moderator

Hi @Rustytruck & welcome to the Community!


If your account shows that you're using a non-Fido phone, that would simply mean that the IMEI wasn't added to the account. It isn't a confirmation that the phone isn't one of ours.


Where exactly was the phone bought and what's the model of the phone?