Fido block VoLTE and Wifi Calling by blacklisting IMEI

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I'm a Participant Level 3 quenting96
I'm a Participant Level 3

Fido block VoLTE and Wifi Calling by blacklisting IMEI

Hi,

 

I've just got a Fido Pulse plan recently, bringing my own device, an unlocked Samsung Galaxy S8 purchased directly from Samsung. I chose Fido mainly because of VoLTE and Wifi Calling. I installed the lastest Fido firmware on my phone to make sure there is no compatibility problem with the network. The CSC code of my phone (in the settings menu) is FMC, which is the Fido one. VoLTE and Wifi Calling options are present in the settings.

 

When I enable VoLTE, calls still fall back on the HSPA+ network. For the Wifi Calling, when I click the link to configure the address, I receive the verification code but it tells my phone seems incompatible and to contact the Fido support.

 

 

Fido/Rogers, this is a real shame. My phone is indistinguishable from a Fido one and is fully compatible. Well, the only difference is that you didn't get the money...

 

It doesn't work because you don't allow non-Fido purchased phone based on their IMEI to register on these networks, for no reason. Some people had luck and customer support were able to add their IMEI in the database to get it work, but a lot, including me, don't. I had this luck with an unlocked iPhone 6 with Rogers (after "fighting" with the customer support for over 2 weeks), but this time, it's been a while I ask them but they say they're unable to do it, that the technical support will call me back in 24h-48h but they never call back or that they're unable to join them. There is no technical problem here, it is just an anti-consumer practice.

 

So I post this here for everyone to see and for people who might consider to bring their device to Fido to be warned about this (even though there are a lot of other post about this), and for you to see their real face, they're just greedy. To get $50+ for a few Gb isn't enough, they want you to buy the same phone you have from them.

 

And maybe a representent from Fido can help me to get the technical support to contact me to fix this problem before I give up?

 

What you, Fido/Rogers, seem to forget, is that people who bring their own devices do not have any contract, they can leave whenever they want. And as the CRTC ban the anti-consumer practice of locking cellphones and unlocking fees, people will be able to move between carriers freely, and it will be a real mess for you.

 

We are a lot in that case, you're going to lose a lot of clients. And don't forget you're not only in competition with other carriers but also with all VOIP services we have now, from Whatsapp to VOIP.ms

 

P.S. VoLTE and Wifi calling are no more "future technologies", they are today's technologies. LTE is the main network now, almost everybody use it, and you still prevent us to call on this network. As for Wifi Calling, it is important for people who live in basement or in the country side with a poor network quality. It also relieve the towers as there will be less network trafic.

 

 

 

Accepted Solution

Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI

Thanks for your feedback @quenting96 . I hear where you are coming from, a lot of our users have unlocked phones and would like to benefit from this feature and it's definitely feedback that I'll be forwarding. 

 

At this moment unless the device was directly purchased from Fido it's not possible to make this happen, it is however possible with iPhones as you pointed out.  I know this is not new information to you and it definitely looks like you tried to do everything on your end to make it work. 

 

As I said for now I'll forward your feedback and if anything changes I'll be happy to let you know!

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I'm a Contributor Level 1 grreaghb
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Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI

The funny part is that they don't block outside iphones.  I assume Apple made it clear to carriers that they are not to be blocked.  Too bad Android manufacturers didn't put the same pressure on the carriers.

 

I did receive a funny text the other day on my non fido LG G6 that said that they were implementing an Alert system and functionality would be added to a future software update.  Considering my phone is identical in everyway to a Fido LG G6 I bet this service works just fine on my phone, while Fido/Rogers continues to block paying customers from using Wifi Calling and VOLTE.

 

Hilarious.

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I'm a Contributor Level 3 Zxaz
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Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI

Spoke to an agent yesterday on the french side......she even ask to the technicians!!   He (technicians) replied that when a new phone is out...they dont block it...it just that they privilege their phone first...for many people like us who bought their phone directly at samsung wich i prefere by far...we will have to wait a month or two the time they put all phone with subscription on their system....but at the end we gonna have volte and wifi call and all the option like the fido branded phone....

 

It just take some patience.......

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I'm a Contributor Level 1 grreaghb
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Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI

That is completely untrue.  Fido only allows fido purchased phones to use VOLTE and Wifi calling, period.  This comes directly from the office of the president.  I opened a complaint with CCTS and Fido told me this directly. No grey area, no sometimes, they do not allow it.

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Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI

Hello again,

 

  How do you explain the fact that there are non-Fido phones which are able to use those services?

 

  Fido does not block non-Fido phones from using those services. However, they can not guarantee that those services will work on a phone which was not purchased from Fido.

 

Cheers



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I'm a Contributor Level 3 Zxaz
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Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI

Grreaghb Time will tell......last june i bought from samsung a s8+....around 3 week later i've tried the wifi calling and everything was working...volte everything....

 

I dont tell you that your wrong....but dont see what kind of interest fido would have to block their own customer? There is no grey aera since i have a canadians version..... Will have a look about it anyway.....will see in some week

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I'm a Contributor Level 1 grreaghb
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Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI

Fido told me themselves, from the office of the president, that they in fact only allow Fido purchased phones to use this service. Period (iphones excluded).

 

I appreciate that you want to help people out, but you are completly wrong about this and that's not me saying that, it's Fido.  

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I'm a Contributor Level 1 Metriadi
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Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI

Love that the level of participation by the Fido mods and sales have dropped to zero on this page, probably because they know all they can say at this point is the same BS that's been said on EVERY single page of this thread. Just come clean, at this point, it would actually be refreshing to hear you guys tell the truth for once.

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I'm a Contributor Level 2 BrianJM
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Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI

Has anyone who has filed a CCTS/CRTC complaint gotten a response yet?

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Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI


@grreaghbwrote:

Fido told me themselves, from the office of the president, that they in fact only allow Fido purchased phones to use this service. Period (iphones excluded).

 

I appreciate that you want to help people out, but you are completly wrong about this and that's not me saying that, it's Fido.  


I’ve tried my SIM card in a Galaxy S7 straight from Samsung and I came to these conclusions:

 

On Rogers and Fido CSC; VoLTE, LTE+ and WiFi Calling work. 

 

On any other CSC; only LTE+ works. 

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I'm a Contributor Level 2 BrianJM
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Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI


@TwitchyPuppywrote:

On Rogers and Fido CSC; VoLTE, LTE+ and WiFi Calling work. 

 

On any other CSC; only LTE+ works. 


What's CSC?  Firmware image?  I wonder if we can determine what it is about Rogers and Fido firmwares that makes it work.  Could it be just that hose firmware images have something pre-configured to access those services and that a non-Rogers/Fido firmware can be set to access them also?

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Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI


@BrianJMwrote:

@TwitchyPuppywrote:

On Rogers and Fido CSC; VoLTE, LTE+ and WiFi Calling work. 

 

On any other CSC; only LTE+ works. 


What's CSC?  Firmware image?  I wonder if we can determine what it is about Rogers and Fido firmwares that makes it work.  Could it be just that hose firmware images have something pre-configured to access those services and that a non-Rogers/Fido firmware can be set to access them also?


CSC means 'Customer Service Code' which has different standards for both voice and data communications to a cell phone tower.

I believe it might be some sort of coding in the OS, allowing those features to be enabled only when there's a connection to their network. That's the only possiblity I could think of.

CSC can me manually selected by entering a serie of digits on your phone dialer, followed by your CSC. However, it factory resets the phone.

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I'm a Contributor Level 1 Wickkedd
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Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI

If i buy a rogers note 8 and flash a fido CSC, will wifi calling and VoLTE work? Are Rogers phones on the same whitelist database as fido phones? Thanks

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Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI

Hey @Wickkedd!

 

As with all non-Fido devices, VoLTE and WiFi calling may work, however it's not something we can guarantee.

 

Let us know if you have any other questions Smiley

 

 



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I'm a Contributor Level 2 danthemanx
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Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI

Hi @FidoNick, what do you mean VoLTE and Wifi calling "may work". We all know Fido purposely blocks IMS Services even though the phone is technically compatible and WILL work. You block phones that aren't purchased from Fido.

 

I challenge anyone to try this:

Place your sim in a phone purchased from Fido, VoLTE/Wifi Calling will work as expected.

Place your sim back into your non-Fido purchased phone, VoLTE/Wifi calling will still work for a couple of minutes at most until the system deprovisions you again.

 

Pretty ridiculous if you ask me.

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I'm a Contributor Level 1 Wickkedd
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Re: Fido block VoLTE and Wifi Calling by blacklisting IMEI


@danthemanxwrote:

Hi @FidoNick, what do you mean VoLTE and Wifi calling "may work". We all know Fido purposely blocks IMS Services even though the phone is technically compatible and WILL work. You block phones that aren't purchased from Fido.

 

I challenge anyone to try this:

Place your sim in a phone purchased from Fido, VoLTE/Wifi Calling will work as expected.

Place your sim back into your non-Fido purchased phone, VoLTE/Wifi calling will still work for a couple of minutes at most until the system deprovisions you again.

 

Pretty ridiculous if you ask me.


Indeed this is ridiculous...I would much rather buy a phone directly from Samsung, and I don't see the need to cripple it, as long as the feature is officially supported. If the phone can use these features for the first few minutes, that obviously shows that the phone IS compatible. Very stupid move by Fido / Rogers on this one.

 

Having said this, do you know if a Rogers purchased phone is on the whitelist for both Rogers and Fido? Or does it exclusively have to be from Fido, and not even Rogers? Thanks!

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