Failed to unlock Fido's LG G5

[Marvin-]

I am using a Fido LG G5. I tried to unlock it. The unlock code is on the sticker attached to the box. I tried the unlock code twice, failed twice. I stopped trial. I compared the IMEI shown in the settings menu with the IMEI on the box, they are same. Why is the unlock code not working? What should I do next? Thanks

[KAPABLE-K · Accepted solution]

Hello @Marvin-,

Welcome to the community!

I would suggest you contact customer service and have them provide the unlock code to make sure it is correct one you are using. 

You can reach out to them through any of the available methods listed here.

[Marvin-]

Thanks! @KAPABLE-K 

I talked to customer service. He gave me the correct unlock code. The last digit of the code on my box is wrong. Issue resolved. Thanks!