When I purchased my phone last September, I picked the Samsung A8 because it offered offline FM radio (using the NextRadio app). I've used it successfully for all those months...
...until the last Android update to 9.0, which occured about 2 weeks ago. Since the update, the FM radio no longer works. The NextRadio app says that the FM radio receiver is not accessible. What the hell?!?
How come this no longer works? How can I roll back the Android version so I can again use *the* major reason I selected this phone?
Solved! Go to Solution.
I contacted Samsung and here is their response:
Thank you for contacting Samsung Customer Care.
I understand that you want to use the FM radio app on the Samsung Galaxy A8.
All the Canadian Samsung phones come without an FM radio app and it was not available prior to Pie update as well. Since you used an app called "Next radio" which is not working now, I suggest that you contact the app developer to check if they are any alternatives available to use the app or if they are updating the app to optimize with Pie OS.
However, you could still use internet radio apps available on the Google play store to listen to the radio or online streaming apps like Spotify, etc.
Please feel free to contact us anytime for assistance on Samsung products.
Thank you for being a Samsung Customer.
Yeah, right. That was *really* helpful...
I understand Samsung's response does not resolve your issue. However, it does confirm that the Android 9 update should not have disabled the FM functionality. Troubleshooting requires eliminating other possible reasons one step at a time. Contacting Samsung Canada was only one step. Next step would be to wait for a response from NextRadio. If NextRadio gets back to you saying they haven't discontinued support for that phone, then they need to contact Samsung Canada to determine what has happened. They have the partnership; they need to sort it out.
Hope this helps 😀