FIDO FRAUD DEPARTMENT DOESNT ANSWER

FIDO FRAUD DEPARTMENT DOESNT ANSWER

FIDO FRAUD DEPARTMENT DOESNT ANSWER

ebun
I'm a Participant Level 2

FIDO FRAUD DEPARTMENT DOESNT ANSWER

Someone has gotten access to my fido account and fraudulently tried to upgrade my phone and has made themselves the primary account holder on my account so I am unable to view my bills, change my email, nothing!!! I have left numerous voicemails for a call back from the fraud department and I have still not heard anything back. It has been over 4 weeks that I have been trying to get in contact with someone from the fraud department so I am becominge extremely impatient and need to get this resolved as soon as possible considering someone has access to my personal information. If I am unable to get this resolved soon I will be canceling my plan and switching over to another provider immediately. 

1 REPLY 1
FidoAnthonyZ
Moderator

Hello @ebun,

 

Welcome to the community!

 

Sorry to hear you're having a hard time getting this resolved.

Feel free to contact us over these methods if you want us to re-open a fraud case for you.