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FIDO FRAUD DEPARTMENT DOESNT ANSWER

ebun
I'm a Participant Level 2
I'm a Participant Level 2

Someone has gotten access to my fido account and fraudulently tried to upgrade my phone and has made themselves the primary account holder on my account so I am unable to view my bills, change my email, nothing!!! I have left numerous voicemails for a call back from the fraud department and I have still not heard anything back. It has been over 4 weeks that I have been trying to get in contact with someone from the fraud department so I am becominge extremely impatient and need to get this resolved as soon as possible considering someone has access to my personal information. If I am unable to get this resolved soon I will be canceling my plan and switching over to another provider immediately. 

1 REPLY 1

FidoAnthonyZ
Moderator
Moderator

Hello @ebun,

 

Welcome to the community!

 

Sorry to hear you're having a hard time getting this resolved.

Feel free to contact us over these methods if you want us to re-open a fraud case for you.