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Estimated time when device is ready for pickup.

I'm a participant level 1
I'm a participant level 1

I applied for upgrading my device yesterday and received email saying: 


"Please wait for the ‘Ready For Pickup' email we'll be sending you before visiting a store. You will have 3 days to pick up your order once you receive that email." 


I am wondering approx when will I receive my device? Fido said it should be same day you ordered, but no email yet. However, may monthly plans were already updated and I received email about that, except for that "Ready to Pickup" email. 



Hey @mindslife! Philippe here. I hope you're doing well. Smiley


Have you checked your spam/junk folder to see if it ended up there?


Otherwise, we'd have to check your account to provide you with an update. You can contact us here for that or request a PM from the community for assistance.