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Do I need to pay if my current balance displays "payment not required"

I'm a participant level 2
I'm a participant level 2

I was supporsed to pay $39.55 when I received a bill on November 4th. I tried to make a payment this morning but I found my total current balance displayed -$16.95 and there is a notification "Payment not required" under the TOTAL BALANCE.

When I tried to pay with my credit card It displays that "payment amount is more than your balance. A credit of $XX.XX will be appied to your next bill". I'd like to make sure if I need to pay $39.55 today or not? 


Senior MVP Senior MVP
Senior MVP

Hello Shzhyz,


  Welcome to the community!


  Yes, from the information provided, it does appear as though you have a credit on your account. However, you should note that this forum is community-driven and not intended as a venue for customer services. As such, we would not have access to customers' accounts. In order to verify whether you are required to make payment, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.


Hope this helps 😀



I'm a participant level 2
I'm a participant level 2

thanks for reply.

I have tried several times this morning to connect with customer services through Calling, Live chat and Facebook messenger but I can't connect with Fido services. So I tried this method from the community.

I know you are not a service specialist and thank you all the same for your answering.